Shagged and starved.
Gatecrash-ed Calibre KickAss Party last night, its my first time @ client's studio. Very different from what I imagined...pretty cool I should say. I'll wait for more pics from Giena's client before I post mine.
Anyway, MISA travel's ticketing manager rung me up yesterday, in the afternoon. Was pretty busy at office, Giena's next to me when I picked up the call. Signalled her that it another call from MISA. Booker's Room went very quiet as I talked to the t.m.
The first issue that the t.m brought up was that, their boss actually read my blog. With regards to the previous entry I posted regarding the unhappy incident I had with them, she explained the agency's difficult position when being sandwiched between the airline and customers.
The story is, when the agency called up Cathay, Cathay did adviced that its best to put down my full name, but when I called Cathay personally, they assured me that there is no need for that and I can jolly well check in perfectly with the name on the issued ticket.
But then again, re-issuing of ticket was never my main issue. I didnt even bothered about it until their backstage people called me up to check on whether I received my tickets. Its that lousy attitude that I get from the Misa phone operators again and again that triggers my frustration and anger.
I just don't understand why am I the one to pay money, the one to keep probing for service that I ought to get (and didnt get), and to be be upset over a supposedly-happy trip.
Anyway, the ticketing manager AhNom (not really sure how to spell her name) made a terrific attempt to cool me off. She apologised and explain the actions their management has taken with regards to this incident, and has offer to reissue the ticket without any costs. I declined this offer (cos there's no need to change the name btw) and she proposed shopping vouchers as form of indemnity.
By the end of the conversation, I felt much better, not because Misa offered to "do something about it", but of the basic respect and sincerity she showed towards a customer.
Oh, and the right attitude.
